topic Return texts in Account & Billing

Return texts

Viperbite — Tue, 17 Feb 2026 08:14:58 GMT

Keep getting texts saying return equipment

I have no equipment to return

now saying I will be charged

getting sick of it all to be honest

Re: Return texts

Chrisee — Tue, 17 Feb 2026 09:42:40 GMT

@Viperbite you need to talk to Sky as they think you do have kit they lent to you which needs returning to avoid charges. It coukd be a mistake or you have got rud of the bits either way you need to get it sorted.

Re: Return texts

Daniel0210 — Tue, 17 Feb 2026 11:14:54 GMT

@Viperbite

Have you recently returned loaned equipment to Sky, and if so have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.