topic Re: Sky Refund in Account & Billing

Sky Refund

I_E — Wed, 28 Jan 2026 15:25:42 GMT

Hi there, I recently cancelled my broadband but still paid for the full month and I am looking to get a refund

Re: Sky Refund

SKY1992bf — Wed, 28 Jan 2026 15:28:37 GMT

@I_E We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

Re: Sky Refund

I_E — Tue, 17 Feb 2026 07:40:19 GMT

My bill has been updated with credit amount now and i'd like to sort a refund

Re: Sky Refund

Daniel0210 — Tue, 17 Feb 2026 07:42:11 GMT

@I_E
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Refund

Jason- — Tue, 17 Feb 2026 08:54:50 GMT

Good Morning @Daniel0210, thanks for bringing this to our attention. I'll be sure to send @I_E an invite just now 👍🏻

Cheers, Jason-