topic Re: Money in credit how do I get it back in Account & Billing

Money in credit how do I get it back

Weelou1984 — Mon, 16 Feb 2026 12:46:03 GMT

I have left sky.. I have money in credit with broadband and mobiles . As there is no future bills to pay with sky how do I get my money back ?

Re: Money in credit how do I get it back

Daniel0210 — Mon, 16 Feb 2026 12:47:50 GMT

@Weelou1984
Refunds seem to be taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky accounts and if the payment method is still active.

Re: Money in credit how do I get it back

Weelou1984 — Mon, 16 Feb 2026 12:50:43 GMT

Would like it back asap. Its showing at credit and not sure if payment method is still going. I haven't cancelled anything with my bank

Re: Money in credit how do I get it back

Daniel0210 — Mon, 16 Feb 2026 12:53:30 GMT

@Weelou1984

I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Money in credit how do I get it back

Weelou1984 — Mon, 16 Feb 2026 12:55:17 GMT

Thank you for your help

Re: Money in credit how do I get it back

Jason- — Mon, 16 Feb 2026 13:01:36 GMT

Hey @Daniel0210 thanks for flagging this with us. I'll make sure an invite is sent to @Weelou1984 and we can help get this sorted 😊

Cheers, Jason-