topic Re: Return in Account & Billing

Return

Vdca — Mon, 16 Feb 2026 11:15:58 GMT

I returned my broadband and tv package to Sky last month.

I received an email confirming that the return was with the courier and on its way back to Sky. I have nothing left to return.

today I received a text saying Sky has sent more prepaid packaging ?? I returned everything already, and I don't want to be charged... what's going on??

thank you

Re: Return

Daniel0210 — Mon, 16 Feb 2026 11:20:38 GMT

@Vdca

Packaging for the router would be sent near the end of the 14 day notice period.

Packaging for the TV equipment is sent near the end of the 31 day notice period.

Did you send it all back in the one lot of packaging?

Re: Return

Vdca — Mon, 16 Feb 2026 11:27:23 GMT

Yes, I sent it all at once. The packaging they sent me the first time had a "slot" for the tv pick, broadband and even WiFi pods, so I sent everything on the same one as I had not received it been told it would be separate packaging for each product. Will this cause any issues?
thank you for taking the time to reply!

Re: Return

Vdca — Mon, 16 Feb 2026 11:30:04 GMT

Yes, I sent it all at once. The packaging they sent me the first time had a "slot" for the tv puck, broadband and even WiFi pods, so I sent everything on the same one as I had not received anything or been told it would be separate packaging for each product. Will this cause any issues?
thank you for taking the time to reply!

P.D. Just correcting some typos

Re: Return

Daniel0210 — Mon, 16 Feb 2026 11:30:28 GMT

@Vdca
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

If you receive notification that Sky are going to charge a non return fee post back in this thread and we can escalate the issue to the Community Messaging Team on here.

Re: Return

Vdca — Mon, 16 Feb 2026 11:35:22 GMT

I received two emails saying it was with the courier. Email from Sky below:

Re: Return

MightyQuinn — Mon, 16 Feb 2026 11:45:30 GMT

Hi @Vdca Does you image show any personal or identifying information like name or account number etc.

Re: Return

Daniel0210 — Mon, 16 Feb 2026 11:45:36 GMT

@Vdca

Don't delete that. Keep it indefinitely.

Re: Return

Vdca — Mon, 16 Feb 2026 11:47:41 GMT

Emails were received on the 22nd of January. Received two of the them, both reading:

Just a quick note to say thank you for

sending back our Sky kit - it's now with

our courier and will be with us shortly. "