topic Re: Moved home and sky not working. in Account & Billing

Moved home and sky not working.

Manchie7 — Sun, 15 Feb 2026 09:17:14 GMT

Hi . My father in law has moved into some elderly apartmenst and needs help setting up his sky. I have tried to explain this to customer services and the help bot with no luck . I need an engineer but its not my account if that helps.

Re: Moved home and sky not working.

Daniel0210 — Sun, 15 Feb 2026 09:25:40 GMT

@Manchie7
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

What Sky services does he subscribe to?

Did he arrange a Sky Home Move by contacting Sky, after confirming that the relevant services are allowed at his new address?

Re: Moved home and sky not working.

Manchie7 — Sun, 15 Feb 2026 09:59:18 GMT

Hi . Yes the problem lies is that its an multi appartment block and according to the warden a sky engineer needs to go and turn on the accsss rights in some comms room.

Re: Moved home and sky not working.

TimmyBGood — Mon, 16 Feb 2026 10:19:46 GMT

@Manchie7 wrote:

according to the warden a sky engineer needs to go and turn on the accsss rights in some comms room.

That probably means you need an MDU engineer to fit new equipment there.