topic Re: Sky streaming refund in Account & Billing

Cancellation reund

Box+set+binger — Wed, 11 Feb 2026 10:42:23 GMT

How do I receive my TV streaming and broadband refunds when it says to be used towards my next bill after cancelling Sky on Dec 15th? I am owed over £100 which is a lot of money to me.

Re: Cancellation reund

Daniel0210 — Wed, 11 Feb 2026 10:52:29 GMT

@Box+set+binger

Refunds seem to be taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

Re: Cancellation reund

Box+set+binger — Wed, 11 Feb 2026 21:18:46 GMT

Hi. Thankyou for your response. I would like my credit refund escalating if poss. I have 2 credits showing - streaming and broadband and my payment method has not been cancelled.

Re: Cancellation reund

caesarome — Wed, 11 Feb 2026 21:59:44 GMT

@Box+set+binger

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Sky streaming refund

Box+set+binger — Mon, 16 Feb 2026 07:01:32 GMT

Thankyou for help in getting my Sky TV & broadband credit refunded. Unfortunately I still have a small Sky streaming credit that seems to have been missed off. I am confused as to why this hasn't been dealt with at the same time. Does this come from a different place?

Re: Sky streaming refund

Daniel0210 — Mon, 16 Feb 2026 07:06:33 GMT

@Box+set+binger

I have moved your post into your original thread to provide history to this. Did you call Sky or did you receive an invite to chat with the Messaging Team that @caesarome requested?

Re: Sky streaming refund

Box+set+binger — Thu, 19 Feb 2026 01:46:51 GMT

Hi. Sorry for the late reply. I spoke on the phone with Sky. I presumed they were dealing with both of my refunds but only the broadband one came through to my account yesterday. I am still waiting for the streaming credit which was around £18 if i recall correctly.

Re: Sky streaming refund

Daniel0210 — Thu, 19 Feb 2026 04:19:09 GMT

@Box+set+binger

Is the amount for the Stream cancellation still showing as a credit on the Sky account?

Re: Sky streaming refund

Box+set+binger — Thu, 19 Feb 2026 08:43:08 GMT

Yes it's an be £18.48 credit to be used towards next bill. Which there won't be of course.

Re: Sky streaming refund

caesarome — Thu, 19 Feb 2026 09:31:12 GMT

@Box+set+binger

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.