topic Re: I cannot pay for what I don’t use in Account & Billing

I cannot pay for what I don’t use

Titilayo1 — Sun, 15 Feb 2026 15:13:18 GMT

My sky broadband as not been working since and the new hub has not been delivered and is showing that my billing is on 20th of February mean while since have ordered to braodbrand have not use it for a day can my billing be pause till everything is sorted please because I can't be paying for what am not using

Re: I cannot pay for what I don’t use

SKY1992bf — Sun, 15 Feb 2026 15:33:56 GMT

@Titilayo1 Billing will continue regardless of any faults

you may be entitled to compensation for the time without service which will be applied to your account within 30 days of the fault being fixed not before

Re: I cannot pay for what I don’t use

Mark39 — Sun, 15 Feb 2026 15:21:32 GMT

@Titilayo1 if the problem is simply that the Hub hasn't been delivered (and assuming you don't already have another suitable Sky Hub) and you've reported it to Sky, they will normally refund your charges from the date you let them know of the problem.

Re: I cannot pay for what I don’t use

Titilayo1 — Sun, 15 Feb 2026 15:29:17 GMT

So the issue is that I ordered for a new router and it got delivered but unfortunately the engineer said the new one is damaged. And sky sent out a new one to my address but is going to be delivered on the 17th.

Re: I cannot pay for what I don’t use

SKY1992bf — Sun, 15 Feb 2026 15:31:53 GMT

@Titilayo1 wrote:
So the issue is that I ordered for a new router and it got delivered but unfortunately the engineer said the new one is damaged. And sky sent out a new one to my address but is going to be delivered on the 17th.

@Titilayo1 The advice in my post still stands

see Skys help below

https://www.sky.com/help/articles/auto-compensation

Re: I cannot pay for what I don’t use

Rich19762 — Sun, 29 Mar 2026 07:26:56 GMT

I cancelled Sky products 16 months ago & have not used hd account since

Re: I cannot pay for what I don’t use

Mark39 — Sun, 29 Mar 2026 07:29:30 GMT

@Rich19762 wrote:

I cancelled Sky products 16 months ago & have not used hd account since

@Rich19762 ok. Do you have a question about that?

Re: I cannot pay for what I don’t use

MarkGoldsmith — Sun, 29 Mar 2026 13:09:49 GMT

@Rich19762 wrote:
I cancelled Sky products 16 months ago & have not used hd account since

How did you cancel the TV subscription and did you get an email confirmation of the cancellation?

Re: I cannot pay for what I don’t use

Sharcuk — Sun, 29 Mar 2026 19:09:28 GMT

@Rich19762

In November 2025 you posted in the Glass forum, asking how to cancel TNT Sports, so didn't you have Sky products in November 2025?

https://helpforum.sky.com/t5/Sky-Glass/Cancel-TNT-sports/m-p/5136825