topic Re: Credit in Account & Billing

Credit

Laurapalin — Tue, 20 Jan 2026 12:07:39 GMT

I have £90 credit on my account. Can I withdraw this as I no longer use this service.

Re: Credit

Daniel0210 — Tue, 20 Jan 2026 12:16:55 GMT

If you mean you're no longer a customer, refunds should take about six weeks from the last day of connection but posts on here suggest it's taking longer than that.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Credit

Toni862 — Sat, 14 Feb 2026 22:18:15 GMT

Does it happen automatically? I have £50 credit.

There is zero information on this situation or how to have the money refunded (No doubt intentionally)

Surely it's not fair for them to hold on to money for 6 weeks.

Re: Credit

caesarome — Sat, 14 Feb 2026 22:21:27 GMT

@Toni862

The post above by @Daniel0210 answers your question so do you want to be contacted via a private message tomorrow morning about this ?