topic Re: Broadband Credit Refund in Account & Billing

Broadband Credit Refund

mollykat — Fri, 13 Feb 2026 15:57:23 GMT

Hi, I cancelled my account two months ago and I haven't yet received a refund on the credit balance of my closed account. What do I need to do to get my credit balance refunded? Thank you.

Re: Broadband Credit Refund

caesarome — Fri, 13 Feb 2026 16:01:55 GMT

@mollykat

If you can confirm that your payment details are still in place then we can arrange some help for you to get this refunded via here if you would like ?

Re: Broadband Credit Refund

mollykat — Fri, 13 Feb 2026 16:03:32 GMT

Yes, my payment details are still in place. Any help will be much appreciated.

Re: Broadband Credit Refund

caesarome — Fri, 13 Feb 2026 16:10:29 GMT

@mollykat

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Broadband Credit Refund

mollykat — Fri, 13 Feb 2026 16:11:17 GMT

Thank you very much for your help.

Re: Broadband Credit Refund

ItWasAllMichele — Fri, 13 Feb 2026 17:30:44 GMT

Thanks for escalating this @caesarome . We’ve sent an invite to chat to @mollykat.

Please be aware conversations automatically close if there is no response within 48 hours.