topic Issues with payment, poor treatment from Sky in Account & Billing

Issues with payment, poor treatment from Sky

Marcus1969 — Fri, 13 Feb 2026 08:04:59 GMT

Sim

Im off and getting tv bb.mobile elsewhere.

Poor sky waiting an extra week for there money after 7.years on tjme.

80mph crash on m20

Luvky to.get.out of vehicle.

No.more of our money 4 sky

Moderator notes: Edited title to remove swearing

Re: Issues with payment, poor treatment from Sky

Daniel0210 — Fri, 13 Feb 2026 08:57:07 GMT

@Marcus1969

Your post isn't very clear.

The following process applies to all customers …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Issues with payment, poor treatment from Sky

Mark39 — Fri, 13 Feb 2026 09:17:46 GMT

I think the OP believes they're entitled to some sort of special treatment after not paying their bill on time, because they've always paid on time before and has been involved in a car accident.

Re: Issues with payment, poor treatment from Sky

Daniel0210 — Fri, 13 Feb 2026 11:29:53 GMT

@Marcus1969 wrote:

80mph crash on m20

Luvky to.get.out of vehicle.

Moderator notes: Edited title to remove swearing

@Marcus1969

Totally irrelevant including the excessive speed.