topic Credit in Account & Billing

Credit

Staceylou — Thu, 12 Feb 2026 21:50:51 GMT

Still waiting for refund been 6 weeks everything has been returned

Re: Credit

GD1 — Thu, 12 Feb 2026 21:56:05 GMT

@Staceylou Is there a credit on your account and is the payment method still in place?

If yes to both we can escalate your post to the community messaging team who will pick it up tomorrow.

Re: Credit

Staceylou — Thu, 12 Feb 2026 22:17:13 GMT

Yes it is and I haven't cancel direct debit as been waiting for refund

Re: Credit

caesarome — Thu, 12 Feb 2026 22:28:27 GMT

@Staceylou

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit

LJB-C — Fri, 13 Feb 2026 09:40:02 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.