topic Re: Postcode not recognised in Account & Billing

Postcode not recognised

zac11 — Sun, 02 Feb 2025 19:47:27 GMT

I have taken out a sky tv and broadband subscription and cannot link my SkyID. I spoke to 3 different Sky customer service advisors on the phone and nobody could help me. Anyone had this problem and know how to fix it?

Re: Postcode not recognised

Mark39 — Sun, 02 Feb 2025 20:04:37 GMT

Have you previously had a Sky subscription?

Re: Postcode not recognised

zac11 — Sun, 02 Feb 2025 21:20:57 GMT

I was possibly linked to a previous sky account, but have not had my own

Re: Postcode not recognised

Mark39 — Sun, 02 Feb 2025 21:36:08 GMT

Have you tried creating a new Sky ID and linking your new Sky account to it?

Re: Postcode not recognised

zac11 — Sun, 02 Feb 2025 22:16:22 GMT

Created a brand new email / sky ID but still not accepting postcode

Re: Postcode not recognised

caesarome — Sun, 02 Feb 2025 22:24:50 GMT

@zac11

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Postcode not recognised

Addie15 — Mon, 03 Feb 2025 08:20:24 GMT

Hi there! Thank you for escalating this. We have sent an invite to @zac11.

Re: Postcode not recognised

StuL — Mon, 03 Mar 2025 13:04:19 GMT

I'm facing the same issue, can I get some help please?

Re: Postcode not recognised

caesarome — Mon, 03 Mar 2025 13:13:23 GMT

@StuL

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Postcode not recognised

Tom-W19 — Mon, 03 Mar 2025 13:15:10 GMT

Thanks for escalating. We've sent an invite to @StuL.

Re: Postcode not recognised

Jthomas404 — Mon, 03 Mar 2025 13:17:29 GMT

I have the same issue. Can i get help please?

Re: Postcode not recognised

caesarome — Mon, 03 Mar 2025 13:27:27 GMT

@Jthomas404

I have escalated your post as well.

Re: Postcode not recognised

Jason176 — Sat, 11 Oct 2025 11:58:32 GMT

I have this issue

Re: Postcode not recognised

caesarome — Sat, 11 Oct 2025 12:01:23 GMT

@Jason176

If you have another email address registered with the account it will need removing and updating first.

Re: Postcode not recognised

albatross1699 — Thu, 12 Feb 2026 14:13:12 GMT

I used my last three postcodes going back twenty years with and without spaces and none worked