topic Debt I don't owe in Account & Billing

Debt I don't owe

Brodie71 — Thu, 12 Feb 2026 09:47:16 GMT

I keep getting phone calls from a debt collection agency about an outstanding balance that has been given to them from Sky. I don't have any outstanding debt with Sky as all my bills have been paid through direct debit, Sky themselves have confirmed this for me. Does anyone have any advice on what to do about this matter? Your help would be gratefully appreciated. A disgruntled customer!

Re: Debt I don't owe

caesarome — Thu, 12 Feb 2026 09:55:30 GMT

@Brodie71

Have you been sent any emails or letters in the past about any debt ?

Re: Debt I don't owe

Brodie71 — Thu, 12 Feb 2026 11:31:00 GMT

I got a letter from Sky and ACI

Re: Debt I don't owe

caesarome — Thu, 12 Feb 2026 12:01:03 GMT

@Brodie71

Was the letter addressed to you personally or perhaps someone who lived their before you ?

Re: Debt I don't owe

Brodie71 — Thu, 12 Feb 2026 14:57:14 GMT

It was for an address I've never stayed at

Re: Debt I don't owe

Brodie71 — Thu, 12 Feb 2026 22:14:10 GMT

Someone has used my name

Re: Debt I don't owe

Brodie71 — Thu, 12 Feb 2026 22:16:46 GMT

I have only had Sky at my current address

Re: Debt I don't owe

Mark39 — Thu, 12 Feb 2026 22:25:32 GMT

@Brodie71 sounds like identity fraud. Have you reported it to the Police?