https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210179#M282088 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4613766">@Alison041</a>&nbsp;you haven't asked anything. For us to be helpful you need to tell us what you want to know....</P> Wed, 11 Feb 2026 13:28:57 GMT Mark39 2026-02-11T13:28:57Z https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210105#M282078 <P>Confirmation of my broadband contract. Received email saying contract ending</P> Wed, 11 Feb 2026 11:53:28 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210105#M282078 Alison041 2026-02-11T11:53:28Z https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210106#M282079 <P>Not helpful&nbsp;</P> Wed, 11 Feb 2026 11:56:22 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210106#M282079 Alison041 2026-02-11T11:56:22Z https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210109#M282081 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4613766">@Alison041</a>&nbsp;wrote:<BR /> <P>Confirmation of my broadband contract. Received email saying contract ending</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4613766">@Alison041</a>&nbsp;</P> <P>Do you mean your&nbsp;<U>discounts</U> are ending. Contracts don't end until you cancel them.&nbsp;<BR /><BR />We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.<BR /><BR />If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new <STRONG>24 month </STRONG>minimum term contract. <BR /><BR />Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal. <BR /><BR />See this link…<BR /><A href="https://www.sky.com/help/articles/change-your-package-2-t2#downgrade" target="_blank">https://www.sky.com/help/articles/change-your-package-2-t2#downgrade</A> <BR /><BR />If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.<BR /></P> Wed, 11 Feb 2026 11:57:34 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210109#M282081 Daniel0210 2026-02-11T11:57:34Z https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210110#M282082 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4613766">@Alison041</a>&nbsp;wrote:<BR /> <P>Received email saying contract ending</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4613766">@Alison041</a>&nbsp;</P> <P>Do you have a question about this ?</P> Wed, 11 Feb 2026 11:58:24 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210110#M282082 caesarome 2026-02-11T11:58:24Z https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210179#M282088 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4613766">@Alison041</a>&nbsp;you haven't asked anything. For us to be helpful you need to tell us what you want to know....</P> Wed, 11 Feb 2026 13:28:57 GMT https://helpforum.sky.com/t5/Account-Billing/Broadband/m-p/5210179#M282088 Mark39 2026-02-11T13:28:57Z