topic Re: Credit compensation in Account & Billing

Credit compensation

JennieC2 — Wed, 11 Feb 2026 11:26:37 GMT

I would like the amount of credit sent to my bank account as requested not to my sky account please.

Re: Credit compensation

SKY1992bf — Wed, 11 Feb 2026 11:29:54 GMT

@JennieC2 What does the compensation relate to as some types of cancellation cost cannot be credited to your bank unless you have a prior agreement with sky before the credit is applied to your account

Re: Credit compensation

JennieC2 — Sat, 14 Feb 2026 23:45:06 GMT

Compensation was for very delayed connection to fibre broadband

Re: Credit compensation

Daniel0210 — Sun, 15 Feb 2026 05:07:03 GMT

@JennieC2 wrote:

I would like the amount of credit sent to my bank account as requested not to my sky account please.

@JennieC2

Did you request that initially?

You could call Sky and ask about refunding to your bank but a credit refund like that is usually credited to your 'Live' Sky account and used for future payments so don't be surprised if Sky say no.

Re: Credit compensation

JennieC2 — Sun, 15 Feb 2026 09:39:14 GMT

Why do you get given a 'choice' then!

Re: Credit compensation

PandJ2020 — Sun, 15 Feb 2026 09:43:05 GMT

@JennieC2 wrote:
Why do you get given a 'choice' then!

You don't, normally.

But if Sky had given you a choice give them a call and request it...