topic Re: Credit on cancelled mobile account in Account & Billing

Credit on cancelled mobile account

Aaccnn — Tue, 10 Feb 2026 21:51:59 GMT

I have read it can take 45 days to receive a credit owed after cancellation of mobile service. Can this be escalated to get it resolved sooner please

Re: Credit on cancelled mobile account

caesarome — Tue, 10 Feb 2026 22:13:41 GMT

@Aaccnn

We can escalate for you if you can confirm that you see a credit on your account and that your payment details are still in place ?

Re: Credit on cancelled mobile account

Aaccnn — Wed, 11 Feb 2026 07:34:52 GMT

Yes, I can see a credit on my account and my direct debit is still active. Thank you

Re: Credit on cancelled mobile account

Daniel0210 — Wed, 11 Feb 2026 07:39:21 GMT

@Aaccnn
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on cancelled mobile account

Aaccnn — Wed, 11 Feb 2026 07:47:09 GMT

Thank you very much, much appreciated

Re: Credit on cancelled mobile account

LJB-C — Wed, 11 Feb 2026 09:38:02 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.