topic Re: Next bill refund not showing in Account & Billing

Next bill refund not showing

Sean8989 — Tue, 10 Feb 2026 15:52:12 GMT

Hi ,

I was told on the 19th of January over the phone with sky I would receive £75 off Febs bill due to an overpayment. Febs bill is still showing the normal price in the my sky app and is now due in 8 days, is this normal or should the app have adjusted the bill by now, do I need to call sky back.

Thanks for any help

Re: Next bill refund not showing

Daniel0210 — Tue, 10 Feb 2026 15:54:19 GMT

@Sean8989

Is the credit showing on your account for the March bill maybe?

Re: Next bill refund not showing

Sean8989 — Tue, 10 Feb 2026 16:02:18 GMT

Hi no I'm not seeing any changes to upcoming bills

Re: Next bill refund not showing

caesarome — Tue, 10 Feb 2026 16:05:21 GMT

@Sean8989

Let's go back to the overpayment, how did this happen so did you make a manual payment and it was also taken by Sky ?

Re: Next bill refund not showing

Sean8989 — Tue, 10 Feb 2026 16:46:58 GMT

I signed up for 2 months free sky sports and movies on set up in November, I got December free the was charged for 1 month and 22 days in January, when I called the lady offered me a refund of 75 pound and I elected it to come off the next bill rather than go on my card.

Re: Next bill refund not showing

caesarome — Tue, 10 Feb 2026 16:48:56 GMT

@Sean8989 wrote:

when I called the lady offered me a refund of 75 pound and I elected it to come off the next bill rather than go on my card.

As it hasn't appeared as a credit (which is what should happen) all you can do is to call again to speak to them about this, give them the date and time you spoke to this lady about this.

Re: Next bill refund not showing

Sean8989 — Tue, 10 Feb 2026 16:49:45 GMT

OK thanks for the help