topic Re: Paramount and discovery plus activation in Account & Billing

Paramount and discovery plus activation

CM40 — Tue, 10 Feb 2026 13:13:30 GMT

Unable to activate paramount and discovery plus accounts despite being included in subscription. Keep having an error message

Re: Paramount and discovery plus activation

caesarome — Tue, 10 Feb 2026 13:58:53 GMT

@CM40

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Paramount and discovery plus activation

Brill+Gill — Tue, 10 Feb 2026 14:15:35 GMT

Afternoon @caesarome, thanks for escalating this. We’ve sent @CM40 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.