topic Re: Phone number in Account & Billing

Phone number

Donna242 — Sun, 08 Feb 2026 17:19:59 GMT

Money coming out of my account that I don't know what for.looking for a phone number to speak to an actual person as chat doesn't understand what I'm saying.

tried lots of different chats and not getting anywhere, so hopefully someone can get me a phone number.

Re: Phone number

Daniel0210 — Sun, 08 Feb 2026 17:26:30 GMT

@Donna242
These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: Phone number

caesarome — Sun, 08 Feb 2026 17:27:37 GMT

@Donna242 wrote:

Money coming out of my account that I don't know what for

What shows on your bill:

https://www.sky.com/bill/tv-broadband-talk

Re: Phone number

Donna242 — Sun, 08 Feb 2026 19:52:30 GMT

Was scammed in August by someone trying to order mobile phones on my account.

was stopped by sky and passwords changed,£73 for last three months ( each month) my normal bill is £45 which obviously fine. Tried lots of conversations with chat bot and not getting anywhere , just wanted to speak to an actual person as it's difficult to explain.

Re: Phone number

caesarome — Sun, 08 Feb 2026 20:01:21 GMT

@Donna242

My question above still stands, do you see the £73 on your bill as this could be related to a discount you had that has finished.

Re: Phone number

Donna242 — Tue, 10 Feb 2026 14:02:16 GMT

My normal direct debit comes out but this is on a different date and says ( sky subscribers sacs ltdT/A Sky) and is £73.60 .

checked my account and as it is only the subscriptions that I have and no extras that bill is fine.

This is as if I have a mobile, which I don't.

Chat bot doesn't understand me and I'm getting stressed not been able to talk to anyone, to get it sorted.

thanks

Re: Phone number

Mark39 — Tue, 10 Feb 2026 14:12:21 GMT

@Donna242 I can't trace a company with that name. I'd be inclined to speak to your bank about these payments.