topic Re: Moving home - take services with me? in Account & Billing

Moving home - take services with me?

TheGoonerCav — Tue, 10 Feb 2026 11:02:25 GMT

Hi everyone!

First time poster, be gentle!!

I'm moving house from one rented property to another. I have superfast fibre & sky TV (dish) where I am. I know the property I'm moving has internet currently supplied by Sky but not on the same speed as where I am. I have a few questions:

1) When I move, as Sky already service the property will it be a simple switch of service for the internet from my old to my new home?
2) As the speed is lower I will in theory be paying for something I cannot have - is my bill / contract adjusted without penalty?

3) Similarly with TV - there is already a dish on the side of the property, can I just connect my box to the cabling inside the house and it'll work?

All of the above is of course subject to me completing the proper Sky moving home process etc etc.

Thanks in advance!

Re: Moving home - take services with me?

MightyQuinn — Tue, 10 Feb 2026 13:13:31 GMT

Hi @TheGoonerCav Unfortunately we can only guess, it is best to ask Sky https://www.sky.com/help/articles/home-move

Re: Moving home - take services with me?

TimmyBGood — Tue, 10 Feb 2026 20:30:25 GMT

@TheGoonerCav wrote:

1) When I move, as Sky already service the property will it be a simple switch of service for the internet from my old to my new home?

Whichever the current ISP is makes no difference.

2) As the speed is lower I will in theory be paying for something I cannot have - is my bill / contract adjusted without penalty?

That's subject to individual negotiation.

3) Similarly with TV - there is already a dish on the side of the property, can I just connect my box to the cabling inside the house and it'll work?

Not necessarily: a Sky Q box typically won't work through an LNB currently in use by a Sky+ HD box.