topic Re: Wrong billl in Account & Billing

Wrong billl

Shaz99 — Tue, 10 Feb 2026 11:07:11 GMT

I have paid a mobile bill by mistake it was supposed to be for sky tv

Re: Wrong billl

Daniel0210 — Tue, 10 Feb 2026 11:22:07 GMT

Either way, you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment.

Once Sky have processed the next planned payment they are expecting for Sky Mobile, a credit should appear on that account for the amount you have overpaid. This credit should automatically be used to pay your next months mobile bill so on that bill date no/less money should be taken from your account. I would suggest NOT making ANY manual payments unless requested to by Sky.

Your TV payment will still be attempted by Sky using the payment method they have on record.

Re: Wrong billl

Shaz99 — Tue, 10 Feb 2026 11:24:19 GMT

I don't have sky mobile anymore

Re: Wrong billl

Daniel0210 — Tue, 10 Feb 2026 11:26:36 GMT

@Shaz99

So to clarify have you

manually paid into a closed Sky Mobile account
or paid into a new mobile account which isn't with Sky?