https://helpforum.sky.com/t5/Account-Billing/Cancelled-credit-agreement/m-p/5208941#M281897 <P>Sky have emailed to say that they have cancelled the credit agreement for my new phone, as requested. I didn't request cancellation. How can this be resolved.</P> Mon, 09 Feb 2026 19:38:38 GMT Alex325 2026-02-09T19:38:38Z https://helpforum.sky.com/t5/Account-Billing/Cancelled-credit-agreement/m-p/5208941#M281897 <P>Sky have emailed to say that they have cancelled the credit agreement for my new phone, as requested. I didn't request cancellation. How can this be resolved.</P> Mon, 09 Feb 2026 19:38:38 GMT https://helpforum.sky.com/t5/Account-Billing/Cancelled-credit-agreement/m-p/5208941#M281897 Alex325 2026-02-09T19:38:38Z https://helpforum.sky.com/t5/Account-Billing/Cancelled-credit-agreement/m-p/5208947#M281898 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4612564">@Alex325</a>&nbsp;</P> <P>Have you only just signed the credit agreement, if so and you haven't received&nbsp;the device or glass tv you would need to phone them to confirm this as despite the wording it might be that you failed the second deeper credit check that would have taken place on you but you do speak to Sky to confirm this with them.</P> Mon, 09 Feb 2026 19:46:39 GMT https://helpforum.sky.com/t5/Account-Billing/Cancelled-credit-agreement/m-p/5208947#M281898 caesarome 2026-02-09T19:46:39Z