https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5208827#M281881 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3030786">@r03erto</a>&nbsp;</P> <P>You post&nbsp;is difficult to understand but I think you are saying you made a payment towards Sky Q being installed then you cancelled the installation&nbsp;so you want this payment returned, is this correct, if it is then you will have to do as you have done already and that is to call Sky.</P> Mon, 09 Feb 2026 16:59:49 GMT caesarome 2026-02-09T16:59:49Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5208575#M281876 I decided to go back to sky the package was for streaming which we didn't want so that was cancelled I had paid a one off charge the I I was going to have sky Q but then told I might have to wait up to 3months for open reach to do the cable work so cancelled it after another one off payment I haven't activated any sky now I'm trying to get a refund which I might have to wait till the 23rd for the first one and I've got to call them to get it it just seems ma this can be done. Don't take a month to take it out of my bank fed up person Mon, 09 Feb 2026 12:10:30 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5208575#M281876 r03erto 2026-02-09T12:10:30Z https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5208827#M281881 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3030786">@r03erto</a>&nbsp;</P> <P>You post&nbsp;is difficult to understand but I think you are saying you made a payment towards Sky Q being installed then you cancelled the installation&nbsp;so you want this payment returned, is this correct, if it is then you will have to do as you have done already and that is to call Sky.</P> Mon, 09 Feb 2026 16:59:49 GMT https://helpforum.sky.com/t5/Account-Billing/Refund/m-p/5208827#M281881 caesarome 2026-02-09T16:59:49Z