topic Re: Really fed up in Account & Billing

Really fed up

TheDesser — Mon, 09 Feb 2026 10:03:28 GMT

I have tried absolutely everything suggested in these support pages. Got involved in a WhatsApp conversation with a support agent who basically asked me to perform all such "fixes" and then suggested I reset the whole phone with I am not prepared to do. I am now refusing to pay any bills until they sorted this....now they are putting me through to a billing agent....[removed]. We pay sky over €160 per month for all services. I implore anyone who is experiencing this issue to do the same

Moderator Actions: Removed inappropriate language

Re: Really fed up

caesarome — Mon, 09 Feb 2026 10:11:51 GMT

@TheDesser

Can you start from the beginning and explain what you issue is with your phone ?

Re: Really fed up

PandJ2020 — Mon, 09 Feb 2026 10:22:06 GMT

@TheDesser wrote:
I am now refusing to pay any bills until they sorted this..

Not the best idea.

I implore anyone who is experiencing this issue to do the same

I don't.

Re: Really fed up

Mark39 — Mon, 09 Feb 2026 10:23:01 GMT

@TheDesser do be aware that refusing to pay your bills will almost certainly guarantee you no help from Sky (and you won't be able to cancel either).