topic Enginner not turned up as booked in Account & Billing

Enginner not turned up as booked

Adrianwharmby — Fri, 06 Feb 2026 13:52:08 GMT

Been bounced around by sky , then to BT, then back to sky, and then to a local subcontractor. But still no one has arrived as agrred between 8.00and 1.00 today. This after they sent me various text yesterday and again at 7.00 this morning, but still no engineer or contact from anyone,

Re: Enginner not turned up as booked

Daniel0210 — Fri, 06 Feb 2026 13:54:12 GMT

@Adrianwharmby

There will be delays if an early appointment has overrun. That's inevitable. If it's an Openreach engineer you're expecting OR won't update Sky until tomorrow at the earliest. There's still time though.

Re: Enginner not turned up as booked

caesarome — Fri, 06 Feb 2026 13:54:44 GMT

@Adrianwharmby

It might be that a previous job has took longer than planned for so at present there is nothing you can do.

If you haven't heard anything later or by tomorrow morning then see if there is an update here:

https://www.sky.com/ordertracking