topic Re: Credit in Account & Billing

Credit

shuseyin — Sun, 08 Feb 2026 13:10:32 GMT

Recently ended my sky mobile account I have some credit that I would like refunded to my original payment method which is still active for my broadband subscription

Re: Credit

caesarome — Sun, 08 Feb 2026 13:13:02 GMT

@shuseyin

Is your payment method still in place on your mobile account ?

Re: Credit

shuseyin — Sun, 08 Feb 2026 13:17:34 GMT

Yes payment card still linked

Re: Credit

GD1 — Sun, 08 Feb 2026 15:10:43 GMT

@shuseyin To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit

arcadeavenger — Sun, 08 Feb 2026 15:12:26 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.