topic Re: Credit Refund in Account & Billing

Credit Refund

FlowZy — Sat, 07 Feb 2026 10:04:47 GMT

Hi,

I Have a credit refund showing for £47.42 for my broadband. The monthly notice period ended on the 28th of December 2025. Is it possible I could have this escalated to an assistant?

Thanks

Re: Credit Refund

GD1 — Sat, 07 Feb 2026 10:06:55 GMT

@FlowZy Can you confirm that your services have ended? If so we can escalte your post to the Community Messaging Team.

Re: Credit Refund

FlowZy — Sat, 07 Feb 2026 10:08:22 GMT

Hi,

my services have ended, so I just have an outstanding balance left that I would like to reclaim!

Thanks!

Re: Credit Refund

Daniel0210 — Sat, 07 Feb 2026 10:16:01 GMT

@FlowZy
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

arcadeavenger — Sat, 07 Feb 2026 11:22:54 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit Refund

Ed14 — Tue, 10 Feb 2026 13:24:11 GMT

Could I have a refund

Re: Credit Refund

caesarome — Tue, 10 Feb 2026 13:59:45 GMT

@Ed14

What is this from and do you see a credit on your account ?