https://helpforum.sky.com/t5/Account-Billing/Marketplace-disney-plus/m-p/5206967#M281536 <P>Disney plus got cancelled by sky on the 29th apparently due to a technical fault my direct debit was processed then recalled amounting to a debt of £190. After contacting sky who didn't know they had a marketplace, contacted my bank, then Disney plus then back to sky iam now liable to pay the outstanding bill through no fault of mine apparently I have been receiving this service for free (technically yes) but had good faith all was well. &nbsp;21. Years with sky and now awaiting a call back from a manager to tell me there is nothing they can do other than for me to pay the outstanding bill. &nbsp;Don't feel very valued as a longstanding customer.</P> Fri, 06 Feb 2026 18:41:53 GMT ClaireG4 2026-02-06T18:41:53Z https://helpforum.sky.com/t5/Account-Billing/Marketplace-disney-plus/m-p/5206967#M281536 <P>Disney plus got cancelled by sky on the 29th apparently due to a technical fault my direct debit was processed then recalled amounting to a debt of £190. After contacting sky who didn't know they had a marketplace, contacted my bank, then Disney plus then back to sky iam now liable to pay the outstanding bill through no fault of mine apparently I have been receiving this service for free (technically yes) but had good faith all was well. &nbsp;21. Years with sky and now awaiting a call back from a manager to tell me there is nothing they can do other than for me to pay the outstanding bill. &nbsp;Don't feel very valued as a longstanding customer.</P> Fri, 06 Feb 2026 18:41:53 GMT https://helpforum.sky.com/t5/Account-Billing/Marketplace-disney-plus/m-p/5206967#M281536 ClaireG4 2026-02-06T18:41:53Z https://helpforum.sky.com/t5/Account-Billing/Marketplace-disney-plus/m-p/5206993#M281539 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4368936">@ClaireG4</a>&nbsp;</P> <P>I'm not sure what you are asking but if you have an outstanding debt of £190 even through no fault of your own you will probably have to pay it so should you receive a call back I should imagine this is what you will be told.</P> Fri, 06 Feb 2026 19:17:26 GMT https://helpforum.sky.com/t5/Account-Billing/Marketplace-disney-plus/m-p/5206993#M281539 caesarome 2026-02-06T19:17:26Z