topic Re: Refund ofcredit in Account & Billing

Refund ofcredit

LiamR71 — Fri, 06 Feb 2026 12:42:29 GMT

Hi there

my account ended in November. I rang up 2 weeks ago to chase the refund of my remaining credit and was told it would be done on 28th January but I've still not received anything. Can you chase this please?

Re: Refund ofcredit

Daniel0210 — Fri, 06 Feb 2026 12:51:30 GMT

@LiamR71
We can't. You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Refunds seem to be taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here now if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s STILL currently showing as a credit on your Sky account and if the payment method is still active.

Re: Refund ofcredit

caesarome — Fri, 06 Feb 2026 13:12:01 GMT

@LiamR71

Does the credit still appear on your Sky account ?

Re: Refund ofcredit

LiamR71 — Fri, 06 Feb 2026 14:00:40 GMT

Yes I'd like you to get it sorted please.

yes it's still showing as in credit....

Re: Refund ofcredit

GD1 — Fri, 06 Feb 2026 14:06:10 GMT

@LiamR71 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Refund ofcredit

Brill+Gill — Fri, 06 Feb 2026 14:07:36 GMT

Hi @GD1, thanks for escalating this. We’ve sent @LiamR71 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.