topic Re: Termination fees in Account & Billing

Termination fees

Mickey67 — Wed, 04 Feb 2026 14:53:06 GMT

Sky let me down "BIG TIME" and so I recently jumped ship and signed up for EE. EE are paying my termination fee of £133.44 BUT! They require an invoice from Sky which I have BUT! It does not have my full home address on which is an EE requisite. Obtaining this small item is like pulling teeth. After numerous phone calls asking, I am absolutely nowhere 😡😡😡

Re: Termination fees

MarkGoldsmith — Wed, 04 Feb 2026 15:10:38 GMT

@Mickey67 wrote:
Sky let me down "BIG TIME" and so I recently jumped ship and signed up for EE. EE are paying my termination fee of £133.44 BUT! They require an invoice from Sky which I have BUT! It does not have my full home address on which is an EE requisite. Obtaining this small item is like pulling teeth. After numerous phone calls asking, I am absolutely nowhere 😡😡😡

Sky typically won't provide anything other than the standard bill. (Most providers are like this as they are unwilling to take the time to deal with these custom requests as most providers switching credit schemes have different criteria).

Re: Termination fees

Mark39 — Wed, 04 Feb 2026 20:17:49 GMT

@Mickey67 wrote:

Sky let me down "BIG TIME" and so I recently jumped ship and signed up for EE. EE are paying my termination fee of £133.44 BUT! They require an invoice from Sky which I have BUT! It does not have my full home address on which is an EE requisite. Obtaining this small item is like pulling teeth. After numerous phone calls asking, I am absolutely nowhere 😡😡😡

A downloaded pdf copy of your bill should include your full address. Mine does.