topic Re: Missed Marketplace Paymets in Account & Billing

Missed Marketplace Paymets

mheath182 — Sun, 11 Jan 2026 13:30:50 GMT

Hi.
Has anyone ever solved the issue with missed Marktplace payments for app subscriptions? I currently have 2 missed payments for Paramount+, with the status being REVERSED. Sky tell me it's a Paramount problem. Paramount tell me it's a Sky problem. The bank says they don't even show record of anyone even attempting to take the £7.99.

Re: Missed Marketplace Paymets

caesarome — Sun, 11 Jan 2026 13:35:05 GMT

@mheath182

There is something mentioned here about chargebacks:

https://www.sky.com/help/articles/sky-marketplace-chargeback

It also says you will need to contact them to make the payment.

Re: Missed Marketplace Paymets

mheath182 — Sun, 11 Jan 2026 13:36:24 GMT

I have contacted them. Been bounced around for 90mins with someone telling me 4hrs ago they'd call me straight back.

Re: Missed Marketplace Paymets

mheath182 — Sun, 11 Jan 2026 13:38:52 GMT

This isn't a charge back issue either. I am not disputing the payment. Sky are failing to take it.

Re: Missed Marketplace Paymets

caesarome — Sun, 11 Jan 2026 13:39:08 GMT

The only thing we can say is that as the billing is done by Sky they should not be telling you to go to Paramount.

Sadly some advisers don't seem to be very well trained on this so all I can suggest it to keep try and to quote what it says on that article about making a payment.

Re: Missed Marketplace Paymets

mheath182 — Sun, 11 Jan 2026 13:40:55 GMT

There's plenty of unresolved threads on here saying the same thing. Sky don't seem interested in taking payment. Just putting people's account on restriction.

Re: Missed Marketplace Paymets

CSH123456 — Tue, 20 Jan 2026 06:53:14 GMT

We got passed through to Marketplace yesterday, still couldn't pay outstanding bill of £12 but they said they would escalate it and put it on the normal Sky bill, we will see...

They did manage to cancel my sub of £3 though which I couldn't do online because of the outstanding bill.

I also got £10 a month discount on my usual multiroom bill because I was VIP so that was worth the call and will pay for my Paramount without ads with a different provider as I can't get in the free Sky one,

Will report back if it gets paid.

Re: Missed Marketplace Paymets

Sarahb3006 — Sun, 01 Feb 2026 18:57:57 GMT

My Dad is having the same issue, we phoned the number and spoke to someone but she couldn't find any evidence of the money owed. She sent us to Paramount but they of course said it was a sky issue.

I have now put a complaint into Sky as its ridiculous that something so simple is impossible to fix

Re: Missed Marketplace Paymets

MightyQuinn — Sun, 01 Feb 2026 20:23:18 GMT

@Sarahb3006 wrote:
My Dad is having the same issue, we phoned the number and spoke to someone but she couldn't find any evidence of the money owed. She sent us to Paramount but they of course said it was a sky issue.
I have now put a complaint into Sky as its ridiculous that something so simple is impossible to fix

Hi @Sarahb3006 Just checking that it doesn't show "make a payment" under Marketplace https://www.sky.com/bill

Re: Missed Marketplace Paymets

Sarahb3006 — Sun, 01 Feb 2026 22:15:35 GMT

It just said that he owes £9 and to phone an 0330 number to pay. We tried that and the lady said she couldn't see any money owing on his account

Re: Missed Marketplace Paymets

Sarahb3006 — Tue, 03 Feb 2026 17:00:18 GMT

No, we can view subscriptions, payment history and change payment method but nothing else

Re: Missed Marketplace Paymets

caesarome — Tue, 03 Feb 2026 17:46:03 GMT

@Sarahb3006

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Missed Marketplace Paymets

Jason- — Tue, 03 Feb 2026 20:42:11 GMT

Good Evening @caesarome thanks for making us aware of this issue. We'll drop @Sarahb3006 an invite now and we can look into this 👍🏻

Thanks, Jason-

Re: Missed Marketplace Paymets

pauljames61 — Wed, 04 Feb 2026 15:13:20 GMT

Having same issue but no where to be able to pay outstanding balance I paid an outstanding balance but after that payment I got another 2months charges appear even with my debit card showing to take payments

Re: Missed Marketplace Paymets

caesarome — Wed, 04 Feb 2026 16:09:37 GMT

@pauljames61

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Missed Marketplace Paymets

Jason- — Wed, 04 Feb 2026 16:59:57 GMT

Hey @caesarome thanks for making us aware of @pauljames61 issue with Marketplace. We'll be sure to send them an invite and we can assist further with this 👍🏻

Thanks, Jason-

Re: Missed Marketplace Paymets

Izzywizzy — Tue, 17 Mar 2026 15:44:46 GMT

Currently having same issue with Disney+ from last yr. Apparently I have missed payments dating back to March 2025 and now owe £104.88, the guy said he couldn't take payment and would pass me to someone who could..... next guy today told me

there are no outstanding balances on my account and cannot take payment from you. My bank has nothing advising of any failed payments. Why is this so difficult to resolve?

Re: Missed Marketplace Paymets

pauljames61 — Tue, 17 Mar 2026 16:25:07 GMT

Yes still showing on my account stopping me from ordering sky glass lol

Re: Missed Marketplace Paymets

AlexChapman — Thu, 25 Jun 2026 11:52:08 GMT

I have also been having this missed payments issue for months, says I have a £30 payment, its stupid how I can't just make said payment online, Sky really need to update their system to allow for fixing missed payments over the web rather than making us ring up and deal with customer service. This is 2026, not 2006.

Re: Missed Marketplace Paymets

AlexChapman — Thu, 25 Jun 2026 11:57:59 GMT

Also, this layout is odd, so IDK where the blue/red bubble thing would be in terms of getting to it with the screen reader, I am typing this from a computer which is easier than dealing with sites like this on my iPhone, so if a staff member escalates this reply to get resolved I'll need to know whether the chat bubble appears near the recommended section or somewhere else, as NVDA/JAWS read everything liniarly rather than just a simple this is at the bottom thing.