topic Email address has been lost with change over in Account & Billing

Email address has been lost with change over

Maura1952 — Tue, 03 Feb 2026 10:00:03 GMT

We have just returned as a long standing customer of sky. We went to EE for two weeks but came back to sky. We also added our landline to Sky. I have realised that you have not included my email address and I desperately

hope you can resolve this upsetting problem.

Re: Email address has been lost with change over

caesarome — Tue, 03 Feb 2026 10:53:34 GMT

@Maura1952 wrote:

I have realised that you have not included my email address

What do you mean by this, was it a Sky email address and where has it not been included ?

Re: Email address has been lost with change over

Mark39 — Tue, 03 Feb 2026 11:13:34 GMT

@Maura1952 email addresses aren't transferred, or cancelled because you've moved to another provider.

If you had an @sky.com address before, you should still be able to log into it here with your old username and password: www.sky.com/signin/email