topic Re: Linking Sky ID in Account & Billing

Linking Sky ID

Em987 — Mon, 02 Feb 2026 11:05:21 GMT

I have Sky Mobile and Sky Broadband. I can only see my Sky Mobile account in my Sky ID. I have looked through so many posts on here, but am still unable to add my broadband account. I tried calling the helpline, and was given a link, but it didn't recognise my Broadband account number.

How can I link my Broadband account to my current Sky ID. There has to be an easy way to do this.

I tried this link, but none of the options actually work

Sky iD - I have a problem - I have a Sky iD but can't access all my services | Sky Help | Sky.com | Sky Help | Sky.com

Re: Linking Sky ID

caesarome — Mon, 02 Feb 2026 13:15:09 GMT

@Em987

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Linking Sky ID

Jason- — Mon, 02 Feb 2026 14:41:22 GMT

Thanks for the heads up @caesarome I'll drop @Em987 an invite now and we can help get this Sky iD issue sorted 👍🏻

Cheers, Jason-