topic Mr Johnson in Account & Billing

Mr Johnson

Jayman3 — Mon, 02 Feb 2026 12:42:39 GMT

Hello my account was suspended how can I call customers service they are not giving me any option to reach them

Re: Mr Johnson

Jayman3 — Mon, 02 Feb 2026 12:45:09 GMT

Hello waiting for anyone with same experience

Re: Mr Johnson

Daniel0210 — Mon, 02 Feb 2026 12:46:13 GMT

@Jayman3
Sky won’t reinstate 'restricted services' until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

Restrictions of services are because of a missed payment, are automatically applied and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Mr Johnson

GD1 — Mon, 02 Feb 2026 12:50:22 GMT

@Jayman3 You also need to be aware this isn't a live chat, this is a discussion community and you do need to give it more than 3 minutes to allow other customers to reply.

Re: Mr Johnson

Jayman3 — Mon, 02 Feb 2026 12:51:36 GMT

I cancelled my Broadband and moved to a different provider and returned the device but was still charged for the device reason I did not pay my bills and now I have been disconnected so how do I excuse myself

Re: Mr Johnson

PandJ2020 — Mon, 02 Feb 2026 12:53:34 GMT

@Jayman3 wrote:
... so how do I excuse myself

Pay any outstanding amount for starters.

Re: Mr Johnson

MarkGoldsmith — Mon, 02 Feb 2026 12:54:30 GMT

@Jayman3 wrote:
I cancelled my Broadband and moved to a different provider and returned the device but was still charged for the device reason I did not pay my bills and now I have been disconnected so how do I excuse myself

You will have pay what Sky believe you owe them. Once done you will be able to discuss with them why the charge has occured and if its wrong they will of course refund you, however whilst Sky believe you owe them money they won't talk to you.

Re: Mr Johnson

Daniel0210 — Mon, 02 Feb 2026 12:54:56 GMT

@Jayman3 wrote:

I cancelled my Broadband and moved to a different provider

@Jayman3

What Sky services do you still subscribe to?

@Jayman3
but was still charged for the device reason I did not pay my bills and now I have been disconnected so how do I excuse myself

You will need to pay the non return fees and once able contact Sky if, hopefully, you have retained proof of posting it back.