topic Re: Refund in Account & Billing

Refund

Kaitlin7 — Mon, 02 Feb 2026 08:57:59 GMT

I was trying to set up a new broadband with you two years ago and was unsuccessful I got sent out a box with cables which I still have, though wasn't set up as no one came to set it up for me. I was charged for about a year. Once a month I was charged €38.99 and I would like a return of that because it was my money. Thanks I hope you understand my enquiries

Re: Refund

caesarome — Mon, 02 Feb 2026 10:07:18 GMT

@Kaitlin7

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Refund

Mark39 — Mon, 02 Feb 2026 10:49:44 GMT

@Kaitlin7 why did you think Sky would set up your broadband for you? They don't normally do that, unless you specifically pay extra for them to do so.

Re: Refund

Jason- — Mon, 02 Feb 2026 13:43:41 GMT

Thanks for making us aware of this @caesarome We'll send an invitation to @Kaitlin7 and the team can assist further 😊

Cheers, Jason-