topic Re: Refund in Account & Billing

Refund

Miss12 — Sun, 01 Feb 2026 11:38:41 GMT

Hi,I've been trying to get a refund as I've overpaid on my account after cancelling and it's in credit. Been waiting for a couple of month but credit still not received. Thank you.

Re: Refund

MarkGoldsmith — Sun, 01 Feb 2026 11:52:14 GMT

@Miss12

This has been escalated to the Sky Messaging team who should be in touch with you regarding this via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

More information on the escalation process can be found here:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

arcadeavenger — Sun, 01 Feb 2026 11:56:28 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.