topic Re: How much compensation should I be getting in Account & Billing

How much compensation should I be getting

Yas10 — Sun, 01 Feb 2026 10:46:51 GMT

My telephone line snapped off the pole on the 24th of December. It was fixed on the 2nd of January.

the engineer missed their appointment on the 27th of December

how much compensation for loss of service should I receive? How much for the engineer not attending?

what is the best way of actually getting it? I've chatted to sky chat/agents 5 times and each promised it would be applied. The 5th time they've compensated me £10

Re: How much compensation should I be getting

MightyQuinn — Sun, 01 Feb 2026 10:49:13 GMT

Hi @Yas10 Have a look Here

Re: How much compensation should I be getting

PandJ2020 — Sun, 01 Feb 2026 11:01:20 GMT

@Yas10 wrote:
How much for the engineer not attending?

~~As per the link, the engineer not attending makes no specific difference. (Only the number of days after two working days of you reporting the fault)~~

Corrected...

Re: How much compensation should I be getting

Yas10 — Sun, 01 Feb 2026 10:55:40 GMT

As per the link this should apply yeah?

Missed appointment

What you’ll get

We’ll pay you £31.19 for your Sky Broadband & Talk engineer visit if:

Your engineer doesn’t show up to the visit.

Re: How much compensation should I be getting

PandJ2020 — Sun, 01 Feb 2026 10:59:02 GMT

@Yas10 wrote:
As per the link this should apply yeah?
Missed appointment
What you’ll get
We’ll pay you £31.19 for your Sky Broadband & Talk engineer visit if:
Your engineer doesn’t show up to the visit.

Seems like you read the link 🤗

Re: How much compensation should I be getting

PandJ2020 — Sun, 01 Feb 2026 11:00:18 GMT

If you're not being properly compensated then raise a formal complaint. Take it to ombudsman services if they won't credit the full amount...