topic Re: Can't link my sky id in Account & Billing

Can't link my sky id

M56 — Sat, 31 Jan 2026 18:28:11 GMT

I've got a new sky broadband since 14th Jan. I don't have a sky account number even though subscription charges are showing as pending in my bank account. I can't seem to link my sky id. It doesn't recognize my bank account or name. I previously had a sky account so tried that postcode- no luck. This is frustrating. Can anyone help?

Re: Can't link my sky id

JimM1 — Sat, 31 Jan 2026 19:14:31 GMT

@M56 See if the sky help does anything for you!

Sky iD help | Sky Help | Sky.com | Sky Help | Sky.com

Re: Can't link my sky id

M56 — Sat, 31 Jan 2026 19:17:07 GMT

Tried all that. No use

Re: Can't link my sky id

JimM1 — Sat, 31 Jan 2026 19:20:43 GMT

@M56 Did you get an e-mail from sky with the subject on your day when you live connected ""Your first Sky bill - everything you need to know""?

Re: Can't link my sky id

caesarome — Sat, 31 Jan 2026 19:42:53 GMT

@M56

Your account number might appear as the reference number on your bank account so do you see this ?

Re: Can't link my sky id

TPM1 — Sun, 01 Feb 2026 23:34:34 GMT

@M56 Having the exact same issue, did you manage to resolve it?