Restricted account because im up to date

THL28 — Sat, 31 Jan 2026 11:08:32 GMT

Hi all. I was browsing or wanting to browse sky mobile devices, but i got a message stating i have a restriction on my account, click here to resolve. I clicked the link which took me to my brosdband bill, which has a zero balance because it was paid by the scheduled Direct Debit over a week ago. I dont understand why have a restriction when all bills, tv, broadband and mobile are up to date by direct debit. Anyone else had this issue? when i click contact sky, im brought to the community chat. Im so confused.

Re: Restricted account because im up to date

Mark39 — Sat, 31 Jan 2026 11:37:09 GMT

@THL28 yes, we've seen it reported before. You'll need to speak to Sky to get it put right.

We can ask Sky's messaging team to contact you here so that you can do so via a private online chat, if you wish?

topic Re: Restricted account because im up to date in Account & Billing

Restricted account because im up to date

Re: Restricted account because im up to date