topic Re: M in Account & Billing

M

ErikaRassiSilva — Fri, 30 Jan 2026 09:08:39 GMT

I have paid my bill twice

Re: M

PandJ2020 — Fri, 30 Jan 2026 09:34:27 GMT

@ErikaRassiSilva wrote:
I have paid my bill twice

Ok, the credit will remain there to cover next month's bill.

Re: M

Mark39 — Fri, 30 Jan 2026 09:35:43 GMT

@ErikaRassiSilva wrote:

I have paid my bill twice

Ok. How can the Community help you?

Re: M

Daniel0210 — Fri, 30 Jan 2026 09:59:07 GMT

@ErikaRassiSilva
It seems like you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. As @PandJ2020 states this credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

Re: M

caesarome — Fri, 30 Jan 2026 10:00:44 GMT

@ErikaRassiSilva

If you see a credit on your account would you like it refunded ?