Payment twice

Vi8 — Thu, 29 Jan 2026 12:09:50 GMT

I paid a manual payment and it was took again I would like a tefund

Re: Payment twice

caesarome — Thu, 29 Jan 2026 12:21:41 GMT

@Vi8

Manual payments are not required.

Do you now see a credit on your account ?

Re: Payment twice

Daniel0210 — Thu, 29 Jan 2026 12:31:52 GMT

@Vi8

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

topic Re: Payment twice in Account & Billing

Payment twice

Re: Payment twice

Re: Payment twice