topic Trying to cancel my subscription in Account & Billing

Trying to cancel my subscription

LaurenGi — Thu, 29 Jan 2026 12:16:14 GMT

I am trying to cancel my tv subscription. I've chatted to the virtual assistant, it says I need to speak to someone and then gives me a link that doesn't give me any information on how to contact sky and speak to someone. I'm one step away from raising a complaint with OFCOM about this as I feel they're doing this delibrately.

Re: Trying to cancel my subscription

caesarome — Thu, 29 Jan 2026 12:23:56 GMT

@LaurenGi

OFCOM are the media regulator so they do not deal with individual complaints s you need to go via Sky first before you can then take the complain further if it is not resolved.

When calling do no chat to the bot but instead stay quiet and remain on the line as you should then hopefully get to talk to an agent.

Re: Trying to cancel my subscription

Daniel0210 — Thu, 29 Jan 2026 12:34:07 GMT

@LaurenGi
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.