topic Re: Refunds in Account & Billing

Refunds

_Ppc_ — Thu, 29 Jan 2026 11:16:58 GMT

I left sky in November and am due a credit back but have yet not received

Re: Refunds

Daniel0210 — Thu, 29 Jan 2026 11:28:58 GMT

@_Ppc_
Refunds are taking significantly longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here now if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

Re: Refunds

_Ppc_ — Thu, 29 Jan 2026 11:32:11 GMT

Yeah shows as credit but if its taking longer then usual will wait another month a d c if ive heard anything but thanks for letting me know

Re: Refunds

Daniel0210 — Thu, 29 Jan 2026 11:34:21 GMT

@_Ppc_

Just post back in this thread if you subsequently want to go down the escalation route.