Charged Twice

hogwartsgeek — Wed, 28 Jan 2026 23:39:48 GMT

I paid my sky bill manually last week which I have always done but this evening sky took a futher payment for it which has gone to credit as my next bill. I need that money refunded as I have other bills to pay.

Re: Charged Twice

Daniel0210 — Thu, 29 Jan 2026 04:21:28 GMT

@hogwartsgeek
The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky. The fact you do this regularly is irrelevant.

To help you get it refunded (within the standard 3-5 WORKING days) your post has already been escalated to the Community Messaging Team on here.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Charged Twice

Jason- — Thu, 29 Jan 2026 08:48:15 GMT

Good Morning @Daniel0210 thanks for the heads up and I'll drop the customer a message now to get things sorted 👍🏻

Cheers, Jason-

topic Charged Twice in Account & Billing

Charged Twice

Re: Charged Twice

Re: Charged Twice