topic Re: Cindy Newnham in Account & Billing

Cindy Newnham

CRN — Wed, 28 Jan 2026 16:54:53 GMT

You ring me often to try to upsell but when I actually need to speak to you I cannot get through.

Your text regarding an overdue payment is a no reply number. The bank declined the payment because the amount had changed. I approved it, as TNT had been added to my subscription. Please ring me to confirm you have now received payment and not added a late payment charge as threatened.

Thank you

Re: Cindy Newnham

MightyQuinn — Wed, 28 Jan 2026 16:58:43 GMT

Hi @CRN You are not talking to Sky here. Nobody will contact you on the back of a public community post. Please see Welcome below.

Re: Cindy Newnham

MightyQuinn — Wed, 28 Jan 2026 17:04:33 GMT

Hi @CRN

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Cindy Newnham

caesarome — Wed, 28 Jan 2026 17:04:56 GMT

@CRN

You can view your bill yourself via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

Re: Cindy Newnham

lainys — Wed, 28 Jan 2026 17:14:22 GMT

Hello @MightyQuinn,

Thank you for escalating Cindy Newnham post. I have replied on PM.

^Lainy