topic Re: Broadband credit in Account & Billing

Broadband credit

Vickie+1 — Wed, 28 Jan 2026 15:58:44 GMT

Hi there I still had credit on my broadband account before I changed my service to toob Should the credit not be transferred on to my tv account

Re: Broadband credit

caesarome — Wed, 28 Jan 2026 16:03:18 GMT

@Vickie+1

If the credit is still on your account then your next bill for your TV should use this credit.

Re: Broadband credit

Mark39 — Wed, 28 Jan 2026 16:04:57 GMT

@Vickie+1 wrote:
Hi there I still had credit on my broadband account before I changed my service to toob Should the credit not be transferred on to my tv account

@Vickie+1 if they're separate accounts, I don't think so. You could either wait for the credit to be refunded to your bank (providing the direct debit is still active) or ask Sky to refund it manually.