topic Re: Charged incorrectly in Account & Billing

Charged incorrectly

Shaunalyn — Wed, 28 Jan 2026 01:38:23 GMT

So I added an ipad onto my account, I then returned it an they have still charged me for it?

Re: Charged incorrectly

Daniel0210 — Wed, 28 Jan 2026 03:41:32 GMT

Did you contact Sky prior to returning it to explain what you wanted to do? If you did any refund will be reimbursed but it'll take a few weeks.

Re: Charged incorrectly

caesarome — Wed, 28 Jan 2026 05:38:56 GMT

@Shaunalyn

Charging starts as soon as you have received it so even if you returned it within the 31 day cooling off period that chances are you will see a bill, this should be returned over the coming weeks if you have now cancelled and returned the iPad.

Re: Charged incorrectly

Shaunalyn — Wed, 28 Jan 2026 08:13:22 GMT

Ok so il be getting it back? I also paid an upfront payment fo I get that back too?

Re: Charged incorrectly

PandJ2020 — Wed, 28 Jan 2026 08:22:09 GMT

@Shaunalyn wrote:
Ok so il be getting it back? I also paid an upfront payment fo I get that back too?

Yes, it will be credited to your account once processed.

Re: Charged incorrectly

Shaunalyn — Wed, 28 Jan 2026 08:24:54 GMT

Any idea about the upfront payment I paid?

Re: Charged incorrectly

SKY1992bf — Wed, 28 Jan 2026 08:37:21 GMT

@Shaunalyn The upfront payment will also be refunded but probably separately and to the original payment method for that particular payment

that normally gets paid within 15 days of cancellation

Re: Charged incorrectly

Nage1 — Wed, 28 Jan 2026 14:08:01 GMT

I have had a call from sky and i am told the price of my contract is now over

100euro. I will not pay that, i am disgusted with that. I have been a customer of yours

for years and this is how you treat me. I would have felt better if I could have talked

to a person and not a machine. YOU will have to do better with your price.

George Egan.

Re: Charged incorrectly

PandJ2020 — Wed, 28 Jan 2026 14:22:21 GMT

@Nage1 wrote:
YOU will have to do better with your price.

Not us - you're only addressing other customers here.

If you're not happy with the price then change providers?

Re: Charged incorrectly

Daniel0210 — Wed, 28 Jan 2026 14:32:35 GMT

@Nage1
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky (Ireland ) and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.