topic Re: Need help for refund in Account & Billing

Angry

KimDunhill — Wed, 28 Jan 2026 06:31:50 GMT

You have taken the wrong amount for my bill as agreed? How do I get my money back ?

Re: Angry

Daniel0210 — Wed, 28 Jan 2026 06:54:33 GMT

We haven't taken anything. You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You will need to provide some details if you want our advice. Alternatively you'll need to contact Sky.

Edit: your duplicate thread has been removed to prevent the duplication of replies.

Need help for refund

KimDunhill — Wed, 28 Jan 2026 08:24:48 GMT

I was told that my bill would be£72 & instead you have taken £121?

Re: Need help for refund

PandJ2020 — Wed, 28 Jan 2026 08:26:23 GMT

@KimDunhill wrote:
I was told that my bill would be£72 & instead you have taken £121?

Probably covers a period longer than a month? What do your bills show?

Re: Need help for refund

Daniel0210 — Wed, 28 Jan 2026 10:20:59 GMT

@KimDunhill

No need for another new thread. It has already been explained you aren't communicating with Sky. We haven't taken anything.

Re: Angry

MightyQuinn — Wed, 28 Jan 2026 10:50:17 GMT

@KimDunhill wrote:
You have taken the wrong amount for my bill as agreed? How do I get my money back ?

Hi @KimDunhill Do you see -xx days against any items? this would indicate that the bill covers more than one month.

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