https://helpforum.sky.com/t5/Account-Billing/Sky-has/m-p/5199926#M280551 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4602056">@Lynsaymichael10</a>&nbsp;<BR />Sounds like you made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s now showing as a credit.</STRONG></P> Wed, 28 Jan 2026 07:47:40 GMT Daniel0210 2026-01-28T07:47:40Z https://helpforum.sky.com/t5/Account-Billing/Sky-has/m-p/5199925#M280550 <P>Sky has took £180 out ov my account even though I paid my full bill yesterday of £164 I want my £180 back now&nbsp;</P> Wed, 28 Jan 2026 07:42:03 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-has/m-p/5199925#M280550 Lynsaymichael10 2026-01-28T07:42:03Z https://helpforum.sky.com/t5/Account-Billing/Sky-has/m-p/5199926#M280551 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4602056">@Lynsaymichael10</a>&nbsp;<BR />Sounds like you made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s now showing as a credit.</STRONG></P> Wed, 28 Jan 2026 07:47:40 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-has/m-p/5199926#M280551 Daniel0210 2026-01-28T07:47:40Z https://helpforum.sky.com/t5/Account-Billing/Sky-has/m-p/5199927#M280552 <P>The automated collection was already requested when you made the unnecessary maual payment.</P><P>&nbsp;</P><P>Once your account shows a credit call Sky to request a refund. &nbsp;That will take 3-5 working days.</P> Wed, 28 Jan 2026 07:48:51 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-has/m-p/5199927#M280552 PandJ2020 2026-01-28T07:48:51Z