topic Hoax caller? in Account & Billing

Hoax caller?

Zissou_intern — Tue, 27 Jan 2026 12:44:22 GMT

I've been getting calls from a supposed Sky team member to reduce my costs. They try to say that Sky are using Virgin cables in my area and can reduce my costs. I pick up every few days to see how the story goes.

I'm reluctant to talk any further. They are offering a new box but I'm on Sky Glass which doesn't sound right.

Anyone else experiencing this? Is it real?

Re: Hoax caller?

Daniel0210 — Tue, 27 Jan 2026 12:47:47 GMT

@Zissou_intern

VM has its own infrastructure and can't be used by over ISPs.

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.

Re: Hoax caller?

caesarome — Tue, 27 Jan 2026 13:17:08 GMT

@Zissou_intern

They are scam calls so see if you can block them via your phone.

The only networks Sky use are the Openreach and in some cases the City Fibre as they can not use Virgin as that is their own network they Sky do not have an agreement with to use them so it seems the scammer is poorly informed.

Re: Hoax caller?

Zissou_intern — Tue, 27 Jan 2026 13:19:08 GMT

As soon as they mention using VM cables it rang alarm bells